Reviews

Excellent work done in a timely manner. Definitely found my shop

Pillar Automotive is legendary. Matt is point point blank professional. He is thorough as is Kenny. I will be back. The did a ppi and were spot on.

Great experience

Matt was really good with my cars at first no problems. Fixed a couple of my cars so I started trusting him more. After being screwed over once by someone else I decided to take my Jeep to him. Paid everything in full over 1K and it ended up in his lot for over a year with my parts sitting on a shelf. Kept giving me the run around about his tecs he had hired which I understood and I gave him the benefit of the doubt. Came to a point where I said if he couldn't get to it I would take it elsewhere. He got it fixed within a few days, went to go pick it up and it started smoking really bad. I thought it was from spilled oil on the engine but then I started smelling coolant too. My original request was to do a full diagnosis and fix EVERYTHING on it but that didn't come to fruition. During this time he had another vehicle of mine which I really needed back ASAP for work. Kept giving me the run around on that too after I had already paid 700$ on it. Woke up one morning to him saying my vehicle was obsolete and unfixable. I told him no worries just refund me the 700$ and I would come get it via tow truck. This is where it started going south because he said I never came in and left the 700$. He was totally okay with me coming to pick up my car when he thought I hadn't paid yet. After I proved that I did pay he refused to give me a full refund. Charged me for labor & said I was only getting 30$ back because his tec had to spend the time taking it apart and putting the broken parts back on after they couldn't fix it. I owed a bit from my Jeep which is totally fine but I still should have got 600$ back. He kept telling me I approved the job so that means I owe him the full amount even though he didn't fix anything. If that were true he would have been asking me for payment when he was sure I didn't pay anything. I was appalled especially him knowing I was just screwed out of 2K before I came to him. Then I come to find out he has a lawsuit against him for doing basically the same thing to someone else for a lot more money. I figured he needs the $ more than I do at this point and I decided was just going to cut my loss. He started being super petty about letting me come to pick up my car. The convo went from come get it to you cant come pick it up until tomorrow. I had already hired a tow truck to go get it at this point. For some reason he tried to say there was multiple cars that weren't running blocking my car in and he refused to move them. Said it wasn't worth his time. I called the tow truck driver and said I would pay extra to have him pull them out of the way. Come to find out there was only 2 cars behind mine, one of them was running and he only had to pull one out of the way. He gave the tow truck driver a part from a junkyard that he valued over 300$ that was actually the wrong part. Ended up finding that out later from a new mechanic. Went and met the tow truck driver at the new mechanic shop and found out Matt disconnected my battery knowing my key only works for the ignition and the only way to unlock it is the key fob. Locked my car up so I couldn't get into it so now the new mechanic has to get it open. He was saying he couldn't fix it because he had the wrong part the whole time, also found out Matt doesn't work on the cars. He takes his personal vehicles to other shops to work on. Then it all made sense and I thought back to my jeep sitting for a year and him telling me he had to fire a lot of staff. He didn't have anyone that could work on it and he couldn't fix it himself. Super shady for him to pull this on me when everything seems to be falling apart on him. Shop wont be open for too much longer especially since he's been taking customers money that he has no intention of returning. I hope the folks that are suing him take every penny. I cant wait for justice for me and all the other people he's screwed over recently. Don't know how he does it but I've seen a lot of bad reviews on google disappear. Hope the same doesn't happen to this one and I save some people a headache!

In the afternoon, my mother was at a Walgreen's in Loveland and when she came out her car would not start. I was in Estes Park. I looked up a repair shop for Subaru and found Pillar Automotive. The owner immediately ordered a tow truck to pick up her car to diagnose what was wrong. It was a dead battery. Pillar Automotive replaced the battery and we picked up the next morning. They were great!!

The service goes above and beyond, providing deep diagnostics and a friendly smile. I will only take my car to Pillar now because I trust the team!

Matt was easy to deal with, handled my request for a pre purchase inspection immediately, was available for a discussion after I received the inspection and was reasonably priced. Mike R., Indio CA.

I came in to get my brakes/rotors fixed and another issue came up but Matt (owner) was beyond gracious and made sure everything was completely fixed. He prides himself on keeping his word and being a man of integrity which speaks volumes! I highly suggest coming to his shop if you want to be taken care of properly!